We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at urshope1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at urshope1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at urshope1@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at urshope1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at urshope1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at urshope1@gmail.com.

🔄 Replacement, Exchange, or Refund Policy

At UrShope, we are committed to providing you with high-quality products and excellent service. Our Replacement, Exchange, or Refund policy applies under the following conditions:

• Technical Issues: We offer replacement, exchange, or refund for products that have technical issues within the warranty period.

• Damaged Products: If your product is damaged upon delivery, you are eligible for replacement, exchange, or refund. However, you must raise a complaint on our website within 24 hours of delivery to qualify for this service.

• No Issues: We will not offer refunds or exchanges if the product has no issues, such as no damage or technical faults.

Important Note:

• Any refund will be processed only for the actual product price. Delivery charges and processing fees are non-refundable.

We encourage you to review the condition of your product promptly upon delivery and notify us if there are any issues. Our customer support team is here to assist with any concerns you may have.

💯 Customer Satisfaction - Standard Return Policy

We value your satisfaction and want to ensure that you are happy with your purchase. Our standard return policy is as follows:

• Return for Replacement or Exchange: Within 7 days from the delivery date.

• Return for Refund: Within 3 days from the delivery date.

• Restocking Fee: A restocking fee may apply for returns.

Important Note:

• Any refund will be processed only for the actual product price. Delivery charges and processing fees are non-refundable.

Please ensure that the item is returned in its original condition, unused, and with all packaging intact for an eligible return. For any issues with returns, our customer service team is ready to assist you.

🛒 Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale, and Super Low Price Products

Please note that this policy applies to products purchased during promotional sales, clearance events, or at heavily discounted prices:

• Warranty/Replacement/Refund: Not covered.

• Return for Replacement: Must be returned within 24 hours of the invoice date.

• Restocking Fee: A restocking fee will apply to returns.

Items purchased under this policy are not eligible for warranty, replacement, or refund outside of the specified return period. Please review your purchase carefully before completing the order.

📱 Standard Return Policy for Mobile Phones and Smartphones (Warrantied Models Only)

• Return for Replacement: Within 7 days (must be unopened, in brand-new condition).

• Return for Refund: Within 3 days (must be unopened, in brand-new condition, and all product components must be in the original box). Customer must contact UrShope Customer Care within 24 hours of receiving the product to register the complaint.

• Restocking Fee: Yes, applicable.

• Warranty: As indicated on the UrShope website.

Important Notes:

• Warranty for Mobile Phones/Smartphones: If the mobile phone or smartphone is sold with a warranty, the warranty period will be clearly mentioned on the invoice.

• If the invoice does not mention a warranty, the product is considered to be without warranty.

• Branded Mobile Phones/Smartphones: Warranty can be claimed directly from the brand dealer or through UrShope (for TRA-approved products only).

Warranty Pick-Up and Delivery:

• Free Pick-Up and Delivery: Available for warranty claims within 7 days of the invoice date (only within the UAE).

• After 7 Days: Charges will apply for pick-up and delivery services.

• Exchange & Service: Delivery charges will apply for any exchanges or servicing of the product.

Conditions Not Acceptable for Return, Warranty, or Replacement:

The following conditions will not be accepted for return, warranty claims, or replacement:

1. Any Physical Damage: If the product has been physically damaged, it will not be eligible for return, warranty, or replacement.

2. No Warranty Period Indicated on Invoice: If the warranty period is not mentioned on the invoice, the product will not be eligible for return, warranty, or replacement.

3. Missing Manufacturer Label: If the mobile phone or smartphone is missing the manufacturer label containing the model number and part number, it cannot be returned, replaced, or warranted.

4. Missing Manufacturer Warranty Label: If the manufacturer warranty label is missing, the product will not be eligible for warranty.

5. Missing Parts or Accessories: If the mobile phone or smartphone is returned without the original parts, box, headphones, or any other accessories that were included in the original box, it will not be accepted for return, warranty, or replacement.

6. No Original Invoice: If the product is returned without the original invoice, it will not be processed for return, warranty, or replacement.

7. Does Not Satisfy Manufacturer Warranty Policy: If the product does not meet the conditions of the manufacturer's warranty policy, it will not be eligible for warranty claims or replacements.

8. Does Not Satisfy Customer Satisfaction Policy: If the product does not meet the Customer Satisfaction Policy outlined by UrShope, it will not be eligible for return, warranty, or replacement.

Tablets Standard Return Policy

• Return for Replacement: Within 7 days of the invoice date (must be unopened and in brand new condition).

• Return for Refund: Within 3 days of the invoice date (must be unopened and in brand new condition; all products must be inside the original box).

• Warranty: As per the warranty period mentioned on the UrShope website for each tablet.

• Warranty Terms:

  • Pick & Drop Service: Free of charge within 7 days of the invoice date for warranty claims (only within UAE).

  • Delivery Charges: Will apply for exchanging the product after 7 days from the invoice date.

Conditions Not Acceptable for Return, Warranty, and Replacement for Tablets

• Any Physical Damage: Tablets with any signs of physical damage will not be accepted for return, replacement, or warranty.

• Missing Manufacturer Label: Tablets that are missing the manufacturer label containing model number and part number are not eligible for return or warranty.

• Missing Warranty Label: Tablets that do not have the manufacturer's warranty label will not be accepted for return, replacement, or warranty.

• Missing Parts or Accessories: Tablets that are missing parts, box, headset, or any other accessories from the original packaging are not eligible for return or replacement.

• No Original Invoice: Returns without the original invoice will not be processed.

• Not Satisfying Manufacturer Warranty Policy: Tablets that do not meet the manufacturer's warranty conditions are not eligible for return, replacement, or warranty.

• Not Satisfying Customer Satisfaction Policy: Tablets that do not meet the UrShope customer satisfaction policy will not be accepted for return, replacement, or warranty.

Laptops, Netbooks, and Desktops Standard Return and Warranty Policy

• Return for Replacement:

  • Within 7 days of the invoice date.

  • Must be in new, unopened condition with all accessories intact.

• Return for Refund:

  • Within 3 days of the invoice date.

  • Must be in new, unopened condition with all accessories intact.

  • Customers must call UrShope Customer Care within 24 hours to register the complaint.

• Restocking Fee:

  • Yes, a restocking fee may apply for returns.

• Warranty:

  • As per the warranty mentioned on the UrShope website for the specific product.

• Warranty Pick-up & Drop (Only within UAE):

  • Free of charge within 7 days of the invoice date.

  • After 7 days, pick-up and delivery charges will apply for warranty-related services.

• Brand-Specific Warranty:

  • Branded Laptops, Netbooks, and Desktops can be claimed under warranty through the brand's dealers or via UrShope (for TRA products only).

Conditions for Return, Warranty, and Replacement:

• Product must be returned in its original condition with all parts, accessories, and packaging.

• Opened or used products may not be eligible for return, replacement, or warranty, unless they meet specific conditions.

Non-Acceptable Conditions for Return, Warranty, and Replacement for Laptops and Netbooks:

1. Physical Damage:

   • Any product that shows signs of physical damage will not be eligible for return, warranty, or replacement.

2. Missing Manufacturer Label:

   • Laptops or Netbooks that are missing the manufacturer label containing the model number and part number are not eligible for return or warranty claims.

3. Missing Manufacturer Warranty Label:

   • If the product is missing the manufacturer's warranty label, it will not be accepted for return, warranty, or replacement.

4. Missing Parts, Box, or Accessories:

   • Laptops or Netbooks that are missing parts, the original box, adapters, or any other accessories included in the original package are not eligible for return or replacement.

5. Returned Without Original Invoice:

   • Products returned without the original invoice will not be processed for return, replacement, or warranty claims.

6. Non-Compliance with Manufacturer Warranty Policy:

   • Laptops or Netbooks that do not meet the manufacturer warranty policy will not be eligible for warranty claims or returns.

7. Non-Compliance with Customer Satisfaction Policy:

   • Products that do not meet the Customer Satisfaction policy are not eligible for return, exchange, or warranty.

8. Software Activation/Usage:

   • Laptops or Netbooks that come with original Windows or any other software cannot be returned or replaced once the software has been activated, used, or started.

Digital and DSLR Cameras Standard Return Policy for Warrantied Models Only:

• Return for Replacement:

  • Within 7 days of the invoice date (must be unopened and in brand-new condition).

• Return for Refund:

  • Within 3 days of the invoice date (must be unopened and in brand-new condition).

• Restocking Fee:

  • Applicable (if applicable).

• Warranty:

  • As per the details mentioned on UrShope website for each product.

Important Details:

• Warranty Pick-Up and Drop:

  • Free of charge within 7 days of the invoice date (Only within the UAE). Delivery charges will apply for exchanges after 7 days.

• Exchange and Service:

  • Delivery charges will apply when exchanging or servicing the product.

Conditions Not Acceptable for Return, Warranty, and Replacement for Digital and DSLR Cameras:

1. Any Physical Damage:

   • Cameras with any form of physical damage are not eligible for return, warranty, or replacement.

2. Missing Manufacturer Label:

   • Cameras missing the manufacturer label containing the model number and part number will not be accepted for return or warranty.

3. Missing Manufacturer Warranty Label:

   • Cameras that do not have the manufacturer warranty label are not eligible for warranty or replacement.

4. Missing Parts or Accessories:

   • Cameras missing parts, box, headphones, or any other accessories that were included in the original box are not eligible for return.

5. Returned Without Original Invoice:

   • Returns without the original invoice will not be accepted.

6. Does Not Satisfy Manufacturer Warranty Policy:

   • If the camera does not meet the criteria for warranty as defined by the manufacturer, it will not be eligible for a warranty claim.

7. Does Not Satisfy Customer Satisfaction Policy:

   • Cameras that do not meet the terms of UrShope's Customer Satisfaction Policy are not eligible for return or replacement.

Digital and DSLR Cameras Standard Return Policy for Non-Warrantied Models Only:

1. Return for Refund:

   • No refund option available for non-warrantied models.

2. Return for Replacement:

   • No replacement option available for non-warrantied models.

3. Restocking Fee:

   • No restocking fee for non-warrantied models.

4. Warranty:

   • No warranty available for non-warrantied models.

Mobile Phones & Smart Phones – Standard Return Policy for Non-Warrantied Models Only

• Return for Refund: ❌ Not Applicable

• Return for Replacement: ❌ Not Applicable

• Restocking Fee: ❌ Not Applicable

• Warranty: ❌ Not Provided

REFURBISHED OR RECERTIFIED LAPTOPS & NETBOOKS – STANDARD RETURN POLICY

• Return for Refund: ✅ Within 3 Days of the Invoice Date

• Return for Replacement: ✅ Within 7 Days of the Invoice Date

• Restocking Fee: ❌ No Restocking Fee

• Warranty: ✅ As Mentioned on the UrShope Website

This is our Standard Return and Warranty Policy for Refurbished or Recertified Laptops and Netbooks.
Items eligible under this policy must be returned within the stated timeframe along with the original invoice and all included accessories.

✅ Free Pick & Drop Service (within UAE) is available for warranty claims made within 7 days of the invoice date.
🚚 After 7 days, delivery charges will apply for exchange or service

Conditions Not Accepted for Return, Warranty, or Replacement

The following conditions will void eligibility for return, warranty, or replacement:

• ❌ Any physical damage to the product

• ❌ Missing manufacturer label containing model number or part number

• ❌ Missing warranty label provided by the manufacturer

• ❌ Incomplete product packaging, such as missing box, adapters, or accessories

• ❌ Returned without the original invoice

• ❌ Does not comply with the manufacturer’s official warranty policy

• ❌ Does not meet UrShope’s Customer Satisfaction Policy

• ❌ Software-activated or used devices: Laptops or Netbooks that come with original Windows or other licensed software cannot be returned or replaced once the software has been used, activated, or initiated

Health and Beauty Products Warranty Policy

Health and Beauty products are not eligible for warranty, replacement, or refund under any circumstances. Due to the nature of these products and hygiene considerations, all sales are final.